We ship worldwide.
Shipping to Europe
We have some games warehoused in France and if your order contains only items listed on the "French Warehouse" page, your order will be delivered from France. In this way, our European customers will save a good amount of shipping cost and won't have to pay for the customs duty. How cool is that!
However, the stock level in the warehouse is not as high as in Taiwan, so we might need to restock the games from time to time. If you happen to order a game that is currently out of stock in France, we will contact you to see if you are willing to wait for the restock, remove the unavailable item(s) from your order, or have us shipped the item(s) separately from Taiwan.
Shipping to other countries
For all the other destinations, we will ship out your parcel from Taiwan with tracking numbers. It takes about 7-10 business days to arrive in most countries. If you have special requirements for your delivery, please send us an email and we can try to work it out for you.
Damaged or missing parts
If the games you received contain any damaged or missing parts, please don't hesitate to contact us and we will send you the replacements in a timely manner.
Return & Refund
If you received items that are not what you intended to order, please don't hesitate to contact us and we will arrange a refund or resend the correct items to you if available.
*Due to COVID-19, we can only ship the parcel from Taiwan to the following destinations:
Most countries in Asia, Australia, the USA, France, the Netherlands, and the UK.
If you are not in the above regions and still want to place an order, please contact us and we will provide the shipping quote from DHL which can deliver to most countries but at a higher cost.
If you live in Europe, you may check out our "French Warehouse" page with a massive discount on selected items that can be delivered to you from France.