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  • Smoox Chen

Shipping your games!

Hi!

It’s been a couple of weeks since Spiel 2019 and we have a short update for you:


Essen Spiel 2019 was a BLAST!

We had fun meeting people, teaching our games, and seeing great smiles!

We will write a longer report about the Spiel 2019 experience later. So let’s just summarize with the photo above of our crew party! :)


Oops! One pallet didn’t arrive until Friday!

Due to the customs clearance issue, one pallet of our games didn’t arrive at Messe until Friday afternoon. We are truly sorry that some of you had to come back several times to check if you could pick up your preorders. Some even couldn’t get your game(s) at all because you came to Spiel only on Thursday.

For those who couldn’t get your games due to the delay, we had sent out emails to arrange the free shipping of your games to you. If you haven’t got an email, please contact us!

Again, we are truly sorry for the inconvenience!


Some people forgot to pick up the games!

We have a few preorders who didn’t show up at our booth to claim the games (Hey! You already paid the money!). We will send you an email to arrange the payment for shipping fee and we will send you the games asap.


We are shipping out preorders everyday!

After coming back to Taiwan (after a very short trip in Europe), we have begun to ship out the preorders. You will get an email with your tracking number once you package is posted. We will use our post office service and it takes about 10-14 days to arrive in European and American addresses. For those fine folks who live in Canada, the post office staff said it will take LONGER for you due to some issues on your side of service. We hope you will not wait for too long until the games knockin’ on your door.

If you need to change your address or want to receive them earlier (we can ship with DHL with some extra fee), please contract us.


It takes time to make a good tea. And Formosa Tea will be available soon!

The mass production of Formosa Tea is delayed and the publisher, Soso Studio, told us the games will arrive at our studio on Nov 14. We will ship out the preorders with this item as soon as we get them. We are sorry about this unpredicted delay for our fulfillment. And we really appreciate your patience!


To make the long story short...

It’s already a long post. We’d like to shout our a big “THANK YOU!” again for the support and your patience!

Hope you enjoy our games (and give them a ranking on BGG!)


Happy gaming!

Smoox

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